Privacy Policy

The offer and sale of products on our website are governed by these General Conditions of Sale.

ABC ITALIA SURL, is registered in the Milan Company Register, VAT number 05559250963
Business register of MI, P.I., C.F. 05559250963 – REA of Milan 1830883 – Cap. soc. € 25,000.00
The registered office is in via Borgogna, 7 – 20122 MILAN
Tel. 0377 464311 – Fax 0377 832098


1. How to buy products online

Buying on the store is quick and easy. Browse the categories of carpets under Quickship and filter the products according to your choices.

To purchase a carpet on the store, follow these simple steps:

  • In order to purchase you must be registered and logged in
  • Click on the “Buy” button on the selected product page, this is the button with a cart icon;
  • On the “Cart” page you can update your selection then click on the “Proceed to Checkout” button
  • On the “Checkout” page you will be asked for the following information:
    • Billing address;
    • Shipping address (if different from the billing address);
    • Delivery / shipping method;
    • Payment method (bank transfer).

After entering the required data, by clicking on “Submit Proposal” you can finalize your purchase.

You will receive an email notifying the sending of the order and subsequently of the communications relating to the sending of the shipment.

If you are a registered user, by logging into your account you can at any time view the status of your activities on the store such as:

  • History and summary of orders
  • Address book
  • Wishlist of favorites

Prices and guarantee.

Unless otherwise indicated in writing, all prices indicated are to be understood as “excluding VAT” which will be deducted if the order arrives from a country exempt from this tax. In this regard, the products are delivered only to the address where the VAT number is registered. To check if a VAT number is valid you can use the following link:

The validity of the prices indicated is always and only that indicated by the procedure at the time of the Purchase. The prices of some or all products can in fact vary even several times on the same day without the need for any notice. For each order, the tax receipt sent together with the goods is issued and, on request, the invoice sent together with the goods.


Each hand-knotted carpet is accompanied by a certificate of authenticity indicating the origin, size of the goods, quality and craftsmanship (for example, hand-knotted carpet). Of course you have a guarantee on all products purchased from us.

The guarantee is valid for one year from the moment the goods have been delivered. If the customer claims a warranty case, and it turns out that the defect does not depend on the supplier company and therefore is not covered by the warranty, the customer must pay for any repair costs. Our authorized personnel will first decide if the defect depends on a defectively produced commodity or on an external solicitation after the commodity has reached the customer. The customer pays the transport costs if he claims a guarantee.


2. Payments

Payment of the price of the products and the relative shipping costs can be made with:


No other shipping costs will be added to the prices indicated for the Italian market. For foreign markets up to a certain purchase sum, the shipment is subject to a cost while exceeding the same purchase sum, the shipment becomes free. For each foreign country, the minimum purchase amount is defined to obtain free shipping.

ABC ITALIA SURL reserves the right to vary the prices or discounts indicated on the site by increasing or decreasing, following changes in the market, corrections of incorrect entries, conclusion of promotional offers, etc. It is of course understood that Purchase requests received and confirmed cannot be increased.


3. Shipping and delivery of products

Shipments to Italy and Europe are made with the company BRT spa. For more details on the service, read the BRT General Conditions of Transport.

The goods will be delivered in Italy approximately within 3 days from the date of purchase, while they become 5 for deliveries to the islands and to European foreign weights. Deliveries are made every day from 8 to 18 with the exception of Saturday and Sunday. If the courier does not find the recipient at the address, he leaves a specific coupon that warns of his passage and tries again the next day. If even on the second day the courier is unable to return the goods because the recipient is not present, he opens a stock file by notifying the sender.

If any error occurred on delivery, i.e. the goods are wrong or defective, please contact customer service. The error must be communicated at the latest within two days from the moment the goods were received. Communications arriving later will not be accepted.

For visible damage to the goods, they must be reported directly to BRT upon delivery. Non-visible damages caused by transport must be reported to BRT directly when they are found.

For the goods purchased but not collected, all direct and accessory transport costs are charged in addition to the administrative costs incurred.

4. Customer support

You can request any information from ABC ITALIA SURL through our assistance services:

  • Email:
  • Telephone: (+39) 0523 400287


5. Right of return

You have the right to return the purchased goods, without any penalty, within thirty (30) days from the day of its receipt. To return the goods, you must promptly send an e-mail to clearly indicating your details, the details of the purchase and the number of the item you would like to return. It is equally essential that the same communication is made to ABC ITALIA SURL by registered letter with acknowledgment of receipt. Shipping costs are at your expense, including responsibility for lost or damaged products. The Right of Withdrawal – in addition to compliance with the terms and methods described above – is understood to be exercised correctly if the following conditions are also fully respected:

  • the e-mail and registered letter must be correctly completed and sent to ABC ITALIA SURL within 30 days of receipt of the product;
  • the product must not have been used, washed or damaged;
  • the product must be returned intact and in its original packaging;
  • the returned product must be sent to ABC ITALIA SURL in one shipment.

If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 5, ABC ITALIA SURL will refund any sums already collected for the purchase of the products, net of shipping costs for the delivery of the purchased products and any discounts for multiple purchases.
In the event that the return of the products takes place for reasons attributable to ABC ITALIA SURL, as in the case in which the products do not possess the promised essential characteristics or there have been errors in the delivery of the same, we will return you, in addition to the amounts collected for the purchase of products, including shipping costs for delivery of purchased products. The sums will be refunded to you in the shortest possible time and, in any case, within thirty (30) days from the date on which ABC ITALIA SURL became aware of the exercise of your right of withdrawal, we will activate the refund procedures, a once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 5. If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 5, ABC ITALIA SURL will guarantee you the possibility of obtaining, at your expense, the products in the state in which they were returned to ABC ITALIA SURL; however, you will not be entitled to a refund of the sums already paid to ABC ITALIA SURL.


6. Times and methods of reimbursement

After returning the products, ABC ITALIA SURL will carry out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 5. In the event that the checks are successfully concluded, it will send you the relative confirmation by e-mail. acceptance of the returned products. Whatever the payment method used by you, the refund is activated by ABC ITALIA SURL within thirty (30) days from the date on which ABC ITALIA SURL became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products. If there is no correspondence between the recipient of the products and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by ABC ITALIA SURL, in any case, in the against who made the payment. If the checks carried out lead to not accepting the return, the goods are delivered and the transport is charged.


7. Privacy

You can get information on how we treat your personal data by accessing the Privacy and legal notes section. For any other information on personal data processing you can send requests to the following email address or to the telephone number (+39) 0377 464311.

8. Applicable law and dispute resolution

The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206 on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects of electronic commerce. In the case of disputes between ABC ITALIA SURL and each end user, arising from the General Conditions of Sale, the jurisdiction is that of residence of ABC ITALIA SURL.


9. Modification and updating

The General Conditions of Sale are updated from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on